Brand Development

What is Brand Reputation Management? Managing your online brand reputation is both a reactive and proactive approach to customer service in the digital age. In 2019, over 50% of customers searched online at least once a week to learn more about a local business. Brand Reputation Management (BRM) or Online Reputation Management (ORM) ensures customers who search for your business will discover positive trust signals and continue down their customer journey toward becoming loyal customers and ambassadors. Source: BrightLocal Why...

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